NQBP is implementing measures to respond to the impact of COVID-19 on our employees, our communities, our operations, our port users and our customers.

Health and safety is our number one priority.

We also recognise that our ports are critical to around 27,000 miners, farmers and transport providers and NQBP is balancing our number one priority with the criticality of our ports.

Across all ports we’re maintaining our service delivery, including: marine pilotage; first-strike oil spill response; security; lines handling; and critical maintenance and breakdown services.

A range of new control measures and changed work practices have been implemented. These measures are consistent with advice of Australian Government Department of Health, Queensland Health, Australian Border Force and Marine Safety Queensland.

Below you can access links to key websites, resources and information about COVID-19. Our Contacts page has up-to-date contact details and email addresses if you need to get in touch with us.

Can I still use NQBP's publicly accessible facilities?

NQBP’s emergency management team is actively monitoring and managing the COVID-19 situation, including closely following the latest Australian Government and Queensland Government COVID-19 directives and liaising with the Mackay Public Health Unit and local Police.

We encourage people to follow the measures and restrictions in place at our public spaces including North Wall beach, Mount Bassett look out, Southern Breakwater and Kommo Toera trail.

If a member of the public is aware of a potential breach of self-isolation, they can report them through the Policelink app or contact Policelink on 131 444 for more important matters.

NQBP have CCTV cameras in place to monitor security and encourage safe behaviours and, if necessary, report unsafe behaviours to the Police.

To report a hoon, contact the Queensland Police Service.

How do I contact NQBP?

You can contact us via your regular NQBP contact person, via the details below on via our contacts page.

Corporate-related matters:
Telephone (07) 4969 0700  

Port of Mackay matters, including access cards and permits:

Port Security Staff:
(07) 4955 8147

How do I get an access card to the Port of Mackay?

The issuing of permits, access cards and port operations continues, with some modifications implemented to enhance social distancing in line with state and federal directives. If your inquiry is urgent or you wish to speak with Port Operations, please contact our Port Security on 07 4955 8147 or info@nqbp.com.au

I have an accounts-related query, where do I direct this to?

  • For Accounts Payable please call 07 3011 7958
  • For Accounts Receivable please call 07 3011 7940

I have a delivery of ordered goods for NQBP, what do I do with it?

Please call:

  • (07) 4969 0700 for Mackay or
  • (07) 3011 7900 for Brisbane.

Alternatively, email info@nqbp.com.au

COVID-19: Key websites

Australian Government Websites
Australian Government Website
Latest COVID-19 Announcements
Maritime Industry Updates
Australian Government Department of Health Website
Department of Home Affairs
Queensland Government websites
Queensland Government COVID-19 website
Latest Health Advice from the Department of Health
Business and Industry Updates
Maritime Safety Queensland Daily Safety Updates