We are committed to managing our water supply services effectively to provide safe, high quality drinking water to our customers.
A key objective of the North Queensland Bulk Ports (NQBP) drinking water services quality plan is to integrate the needs and expectations of our customers into our water delivery standards.
Our customer charter is the amalgamation of those needs and expectations and outlines the acceptable guidelines for the delivery of services within Port of Mackay. It applies to normal industrial connections provided for by NQBP within the Port of Mackay. It does not apply to water connection services that are not installed by NQBP.
An incident is any event affecting NQBP water supply infrastructure, which adversely affects the services provided to customers, and to which service complaints can be attributed.
Complaints may relate to discolouration/staining, taste, odour, illness, cloudy water (e.g. caused by oxygenation), for example.